Infront tab and ribbon missing when I open Excel
If the Infront tab and ribbon do not appear in the Excel menu bar, then it means that the Infront Excel add-in is not loaded.
To fix the problem, please try these troubleshooting steps:
- Check that the add-in is installed and can be loaded manually.
- Make sure that the add-in is automatically loaded at Excel start-up.
If you still cannot resolve the issue, please submit a support ticket by clicking theCreate New Ticket link in the top section of the Help Center (if this link is not visible, contact your usual help desk).
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- Excel Add-in Help Center
- Unable to connect to Infront Analytics server
- Error when opening a workbook: “Security warning…”
- Error when opening a workbook: “This workbook contains links…”
- Error when opening a workbook: “We can't update some of the links…”
- Error when refreshing a workbook: “The file could not be accessed…”
- Error when refreshing a workbook: “Cannot run the macro…”
- #Err Rate message displayed in cell
- #NA Period NoPerm message displayed in cell
- Infront new customer installing the add-in: login box keeps on appearing
- Error when trying to use the add-in: "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing..."
- Error when trying to refresh an Excel model or connect to the Infront Analytics Engine
- Cyber security solutions prevent the add-in from working properly
- Excel prompt Office File Validation error message "Office has detected a problem with this file"
- Error when refreshing a model: "Sorry, Excel can't open two workbooks with the same name at the same time"
- Function module Excel add-in disabled
